Articles

Strengthening information technology security through the failure modes and effects analysis approach

Proper protection of information systems is a major quality issue of organizational risk management. Risk management is a process whereby risk factors are identified and then virtually eliminated. Failure mode...

Authors: Arben Asllani, Alireza Lari and Nasim Lari

Medical tourism: focusing on patients’ prior, current, and post experience

This study empirically examines the effects of medical tourists’ experience of the decision-making process through a patient’s prior, actual, and post experience after having received the medical services. The...

Authors: Soonae Hwang, DonHee Lee and Chang-Yuil Kang

The missing link: toward an assessment of innovation capacity in health care organizations

The health care sector shows a disjunction between the well-understood necessity for change and the capacity to realize it. Conventional management strategies and traditional means of influencing professionals...

Authors: Pieter J. Kievit, Jeanette Oomes, Marianne Schoorl and Piet Bartels

Innovation: from small “i” to large “I”

Innovation is the lifeline for every organization. The primary purpose of innovation is to apply new ideas or technologies to create new or added value for the organization. This narrow goal is for small “i”. ...

Authors: Sang M. Lee

Relations between open innovation and product quality: an empirical study of Japanese electronics firms

In late years, the concept of open innovation receives attention from industry and academic. This concept means that firms utilize resources outside for their R&D beyond their boundaries. Behind this backgroun...

Authors: Takeshi Ishikawa and Hideo Suzuki

The effect of externalities on adoption of social customer relationship management (SCRM)

The rise of social media technology has led to new customer relationship management tools that engage customers more easily and directly (social customer relationship management, SCRM). However, the usefulness...

Authors: Vicky Gu, Jonathan Davis, Ray Cao and John Vogt

Customer satisfaction of Vietnam Airline domestic service quality

The paper examines the relation between Vietnam Airline domestic service quality and customer satisfaction by gathering opinions from 402 passengers employing the Skytrax scale with some modification along wit...

Authors: Giao Ha Nam Khanh

Review of “DreamMakers: Innovating for the Greater Good” by Michele Hunt, DreamMakers (dreammakers.org)

Hunt, Michele

Authors: Sang Lee

Application of Policy Deployment and Daily Management in service sector

Policy Deployment and Daily Management are two critical vehicles of Total Quality Management implementation in a company. Integration of these two vehicles has been discussed and adequately addressed in a few ...

Authors: Anil Sachdev and Jitendra Agrawal

Improving quality of foreign direct investment attraction in Vietnam

Foreign direct investment (FDI) enterprises are playing a key role in Vietnam’s economy. By the end of 2016, there are more than 21,398 FDI projects in force, with the total registered capital of nearly 293 bi...

Authors: Ngo Phuc Hanh, Đao Van Hùng, Nguyen Thac Hoat and Dao Thi Thu Trang

The impact of technological innovation on building a sustainable city

By 2050, the population living in major cities, especially in developing countries, will have increased twofold. With the increasing majority of the population occurring in urban areas, it is crucial to focus ...

Authors: Chai-Lee Goi

A complete project environment simulation to improve six sigma training class engagement

Most of the learners view statistical-related training, such as Six Sigma training as a “monotonous” area despite the group discussions, case studies, active summaries, Q&A sessions, and role-playing being inc...

Authors: Chee Kai NG

Implementing the Quality Startup Management System model in Hong Kong: a case study

The innovation and technology industries have become key areas to which the HKSAR Government is committed for advanced technology development and new economic driven. In order to nurture and support local tech...

Authors: Kim-Hung Lotto LAI

Developing an innovative entity extraction method for unstructured data

The main goal of this study is to build high-precision extractors for entities such as Person and Organization as a good initial seed that can be used for training and learning in machine-learning systems, for...

Authors: Waleed Zaghloul and Silvana Trimi

A blueprinting approach to service innovation in private educational institutions

This study proposes an efficient service delivery system using a blueprinting approach to service innovation in private educational institutions. This case study presents a flow chart based on administration b...

Authors: Youn Sung Kim, DonHee Lee and Ju hang Cha

Assessing healthcare service quality: a comparative study of patient treatment types

The purpose of this study is to examine the effects of healthcare service quality (HEALTHQUAL) measurement items. First, the proposed measurement items for HEALTHQUAL were tested using data collected from a ho...

Authors: DonHee Lee and Kai K. Kim

The effect of technology-exploration on product innovation: an analysis based on Korean manufacturing SMEs

Today, fierce competition drives firms in their continual efforts to introduce products with a higher degree of novelty into the market. There is a growing need to understand important activities so as to achi...

Authors: Hojin Lee, Sangyoon Cha and Heejun Park

The effect of operational innovation and QM practices on organizational performance in the healthcare sector

This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships o...

Authors: DonHee Lee

Erratum to: Customer service quality and benchmarking in public transport contracts

Authors: David A. Hensher

Diffusion of innovation: customer relationship management adoption in supply chain organizations

The successful diffusion of innovations in rapidly changing supply chain technological environments is essential to support operations and supply chain management functions. In this paper we conceptualize and ...

Authors: Vicky Ching Gu, Marc J Schniederjans and Qing Cao

Towards a theory-driven research agenda in six sigma quality innovation: linking research opportunities with organization theory typology

Implementations of Six Sigma quality innovation (SSQI) have resulted in performance benefits for several leading firms. While SSQI has its roots in the foundations of Total Quality Management (TQM) and ISO 900...

Authors: Ram Narasimhan and Anand Nair

Quality management and innovation: new insights on a structural contingency framework

With increasing market competition, organizations are striving for greater innovation in products and services. Quality management has the potential to invigorate an organization’s product, process and adminis...

Authors: Dara Schniederjans and Marc Schniederjans

Customer service quality and benchmarking in public transport contracts

As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won und...

Authors: David A Hensher

Co-creation of improved quality in disaster response and recovery

There is a compelling argument that the number and intensity of disasters are increasing and will continue to do so for the foreseeable future. The causes are already evident. They include global climate chang...

Authors: D Clay Whybark

The age of quality innovation

In this inaugural issue of International Journal of Quality Innovation, the Editor-in-Chief reports the evolution of quality management and the need for innovative research for creating new quality values.

Authors: Sang M Lee