Logistics integration in the supply chain: a resource dependence theory perspective

Kim, Sung Tae; Lee, Hong-Hee; Hwang, Taewon

doi:10.1186/s40887-020-00039-w

Table 2 Constructs and survey items

From: Logistics integration in the supply chain: a resource dependence theory perspective

Constructs	Survey Items	References
Trust
TR1	We can rely upon our logistics service providers’ promises.	Chang and Ku [8]; Lai et al. [5]
TR2	We respect our logistics service providers’ advice.
TR3	We expect our logistics service providers’ behavior to be consistent with past behavior.
TR4	Our logistics service providers expect us to maintain a close relationship with them.
TR5	Our logistics service providers are sincere.
Satisfaction
SA1	We are pleased with the relationship of our logistics service providers.	Chang and Ku [8]; Lai et al. [5]
SA2	We have a favorable opinion on our logistics service providers’ performance.
SA3	It is easy to do business with logistics service providers.
SA4	Our logistics service providers have met our expectations on the support and services.
Commitment
CM1	Our logistics service providers have provided us with the help we need.	Chang and Ku [8]; Lai et al. [5]
CM2	Our logistics service providers have a standardized business process to help solve our problems.
CM3	Our logistics service providers have treated us sincerely.
CM4	Our logistics service providers have accurately provided customer services in agreement with the contract.
Logistics integration
LI1	We help our major logistics service provider improve its processes to better meet our needs.	Chang and Ku [8]; Prajogo and Olhager [9]; Lai et al. [5]
LI2	We hold meetings with our major logistics service provider on a regular basis to solve problems.
LI3	We and our major logistics service provider work together as a team.
LI4	We conduct joint planning with our major logistics service provider to resolve operational problems.
LI5	We have developed a mutual understanding of responsibilities with our major logistics service provider.
LI6	We make joint decisions with our major logistics service provider about ways to improve cost efficiency.
LI7	We and our major logistics service provider jointly design customized order processes.
Supply chain performance
SP1	Our inventory cost is lowered.	Cheng and Tang [42]; Yang et al. [43]; Carr [44];
SP2	Return on assets has increased.
SP3	Our suppliers’ product quality has improved.
SP4	Our cost control has improved.
SP5	Our suppliers’ cost control has improved.
SP6	Market share has increased.
SP7	Our main customers are satisfied with our logistics services.

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