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Table 5 Variance analysis results of H3

From: Research on using Six Sigma management to improve bank customer satisfaction

Source

Sum of square

Degree of freedom

Mean square

F ratio

Factor A

32.11

2

16.06

3.56

Error e

67.67

15

4.51

 

Sum

99.78

17

F0.95(2,15) = 3.68