Table 4 Variance analysis results of H2
From: Research on using Six Sigma management to improve bank customer satisfaction
Source | Sum of square | Degree of freedom | Mean square | F ratio |
|---|---|---|---|---|
Factor A | 194.15 | 3 | 64.72 | 4.07 |
Error e | 254.4 | 16 | 15.9 | |
Sum | 448.55 | 19 | F0.95(3,16) = 3.24 | |