Table 3 Variance analysis results of H1
From: Research on using Six Sigma management to improve bank customer satisfaction
Source | Sum of square | Degree of freedom | Mean square | F ratio |
|---|---|---|---|---|
Factor A | 208.07 | 3 | 69.36 | 3.33 |
Error e | 332.89 | 16 | 20.82 | |
Sum | 540.96 | 19 | F0.95(3,16) = 3.24 | |