From: Medical tourism: focusing on patients’ prior, current, and post experience
Path | Path coefficient | S.E. | t value | p value | Hypothesis test | ||
---|---|---|---|---|---|---|---|
Reputation ➙ | Costs | .030 | .065 | .518 | .604 | Not supported H1-1 | H1: Patients’ experience on their current experience |
Reputation ➙ | Care quality | .112 | .080 | 2.176 | .030* | Supported H1-2 | |
Reputation ➙ | Supporting system and/or information | .094 | .110 | .977 | .329 | Not supported H1-3 | |
Searching information ➙ | Costs | .519 | .107 | 4.849 | .000*** | Supported H1-4 | |
Searching information ➙ | Care quality | .796 | .151 | 7.188 | .000*** | Supported H1-5 | |
Searching information ➙ | Supporting system and/or information | .297 | .147 | 2.035 | .042* | Supported H1-6 | |
Communication ➙ | Costs | .377 | .080 | 3.998 | .000*** | Supported H1-7 | |
Communication ➙ | Care quality | .108 | .089 | 1.418 | .156 | Not supported H1-8 | |
Communication ➙ | Supporting system and/or information | .259 | .124 | 1.794 | .073 | Not supported H1-9 | |
Costs ➙ | Relationship building | .147 | .117 | 2.153 | .031* | Supported H2-1 | H2: Patients’ current experience on post-experience |
Costs ➙ | Recommendation | .423 | .167 | 6.961 | .000*** | Supported H2-2 | |
Costs ➙ | Feedback | .372 | .152 | 3.327 | .000*** | Supported H2-3 | |
Care quality ➙ | Relationship building | .800 | .099 | 10.113 | .000*** | Supported H2-4 | |
Care quality ➙ | Recommendation | .732 | .108 | 6.750 | .000*** | Supported H2-5 | |
Care quality ➙ | Feedback | .545 | .114 | 4.727 | .000*** | Supported H2-6 | |
Supporting system and/or information ➙ | Relationship building | .589 | .130 | 4.826 | .000*** | Supported H2-7 | |
Supporting system and/or information ➙ | Recommendation | .165 | .102 | 2.158 | .031* | Supported H2-8 | |
Supporting system and/or information ➙ | Feedback | .036 | .075 | .809 | .419 | Not supported H2-9 |