From: Medical tourism: focusing on patients’ prior, current, and post experience
Factors | Constructs | Variables | CFA | PCA | Cronbach’s alphas | |||
---|---|---|---|---|---|---|---|---|
Standardized loading | t value | Eigen value | Percent of variance explained | Factor loadings | ||||
Prior experience (PREP) | Reputation | RE1 | .747 | 10.189 | 1.061 | 8.844 | .877 | .833 |
RE2 | .875 | 11.747 | .896 | |||||
RE3 | .770 | – | .826 | |||||
Searching information | SI1 | .762 | 9.239 | 5.107 | 42.557 | .858 | .892 | |
SI2 | .911 | 10.656 | .841 | |||||
SI3 | .899 | 10.554 | .807 | |||||
SI4 | .734 | 8.953 | .744 | |||||
SI5 | .657 | – | .644 | |||||
Communication | CO1 | .515 | 6.765 | 2.341 | 19.509 | .567 | .811 | |
CO2 | .847 | 11.650 | .766 | |||||
CO3 | .820 | 11.021 | .826 | |||||
CO4 | .751 | – | .823 | |||||
Current experience (CUEP) | Costs | CT1 | .902 | 10.588 | 5.495 | 45.794 | .831 | .878 |
CT2 | .773 | 9.373 | .805 | |||||
CT3 | .883 | 10.432 | .850 | |||||
CT4 | .664 | – | .756 | |||||
Care quality | CQ1 | .695 | 9.930 | 1.988 | 16.563 | .854 | .895 | |
CQ2 | .807 | 11.961 | .874 | |||||
CQ3 | .810 | 12.044 | .706 | |||||
CQ4 | .818 | 12.190 | .764 | |||||
CQ5 | .787 | – | .566 | |||||
Supporting system and/or information | SU1 | .685 | 7.233 | 1.136 | 9.468 | .804 | .736 | |
SU2 | .756 | 6.988 | .839 | |||||
SU3 | .653 | – | .780 | |||||
Post-experience (POEP) | Relationship building | RB1 | .838 | 18.872 | 3.823 | 38.233 | .870 | .945 |
RB2 | .892 | 23.037 | .916 | |||||
RB3 | .926 | 26.825 | .936 | |||||
RB4 | .966 | – | .957 | |||||
Recommendation | RC1 | .843 | 7.369 | 1.981 | 20.673 | .883 | .767 | |
RC2 | .798 | 7.336 | .855 | |||||
RC3 | .571 | – | .745 | |||||
Feedback | FB1 | .869 | 11.859 | 2.067 | 19.805 | .878 | .855 | |
FB2 | .818 | 11.224 | .897 | |||||
FB3 | .760 | – | .844 |