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Table 5 Reliability

From: The effect of externalities on adoption of social customer relationship management (SCRM)

Item

Variable

Reliability

Composite reliability

DNE1

DNE

.798

.883

DNE2

INE1

INE

.859

INE2

INE3

INE4

  1. Determinant = .023
  2. DNE1 direct network externality 1, DNE2 direct network externality 2, INE1 indirect network externality 1, INE2 indirect network externality 2, INE3 indirect network externality 3, INE4 indirect network externality 4, SCRMA social CRM adoption
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