Table 1 Demographic Information
From: The effect of externalities on adoption of social customer relationship management (SCRM)
Industry | Number of respondents | Percentage of respondents |
|---|---|---|
Manufacturing | ||
 Manufacturing | 37 | 17.29% |
 Oil and gas | 9 | 4.21% |
Subtotal | 46 | 21.50% |
Service | Â | Â |
 Communication | 4 | 1.87% |
 Construction | 4 | 1.87% |
 Education | 13 | 6.07% |
 Financial services | 25 | 11.68% |
 Government | 2 | 0.93% |
 Healthcare | 5 | 2.34% |
 Real estate | 21 | 9.81% |
 Services | 26 | 12.15% |
 Supply chain management | 14 | 6.54% |
Subtotal | 114 | 53.27% |
Other | 54 | 25.23% |
Total | 214 | 100% |
Company size (employee no.) | ||
 Small organization | ||
  Less than 50 | 53 | 24.77% |
  51–100 | 9 | 4.21% |
  101–500 | 27 | 12.62% |
Subtotal | 89 | 41.59% |
 Medium organization | ||
  501–1000 | 14 | 6.54% |
  1001–10,000 | 44 | 20.56% |
Subtotal | 58 | 27.10% |
 Large organization | ||
  10,000–50,000 | 31 | 14.49% |
  Greater than 50,000 | 36 | 16.82% |
Subtotal | 67 | 31.31% |
Job position | ||
 Employee | 132 | 61.68% |
 Manager | 63 | 29.44% |
 Full-time student | 2 | 0.93% |
 Intern | 3 | 1.40% |
 Other | 14 | 6.54% |
Job tenure | ||
 Job tenure ≤ 5 years | ||
  Less than 1 year | 46 | 21.50% |
  1–5 years | 116 | 54.21% |
Subtotal | 162 | 75.70% |
 Job tenure > 5 years | ||
  6–10 years | 31 | 14.49% |
  11–15 years | 16 | 7.48% |
  16–20 years | 3 | 1.40% |
  20 + years | 2 | 0.93% |
Subtotal | 52 | 24.30% |