Table 9 Passengers’ estimates of determinants
From: Customer satisfaction of Vietnam Airline domestic service quality
Factor | Mean | Standard deviation |
|---|---|---|
BDB | 3.40 | 1.032 |
CHE | 3.31 | 1.054 |
INF | 3.56 | .942 |
RES | 3.60 | .897 |
AIR | 3.47 | 1.009 |
FLI | 3.51 | .990 |
SAT | 3.41 | 1.045 |