Table 5 Correlation coefficients between determinants
From: Customer satisfaction of Vietnam Airline domestic service quality
| Â | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|---|---|---|---|---|---|---|---|
Boarding/deplaning/baggage (BDB) | 1 | .580** | .517** | .322** | .245** | .427** | .671** |
In-flight services (INF) | .580** | 1 | .493** | .300** | .299** | .433** | .566** |
Flight crew (FLI) | .517** | .493** | 1 | .411** | .337** | .393** | .454** |
Reservation (RES) | .322** | .300** | .411** | 1 | .159** | .194** | .272** |
Check-in (CHE) | .245** | .299** | .337** | .159** | 1 | .322** | .555** |
Aircraft (AIR) | .427** | .433** | .393** | .194** | .322** | 1 | .423** |
Satisfaction (SAT) | .671** | .566** | .454** | .272** | .555** | .423** | 1 |