Table 4 EFA results
From: Customer satisfaction of Vietnam Airline domestic service quality
No. | Factor | No. of variables | Eigenvalue | Variance extracted |
|---|---|---|---|---|
1 | Boarding/deplaning/baggage (BDB) | 7 | 11.141 | 35.940 |
2 | In-flight services (INF) | 6 | 2.111 | 6.811 |
3 | Flight crew (FLI) | 4 | 2.003 | 6.460 |
4 | Reservation (RES) | 5 | 1.694 | 5.465 |
5 | Check-in (CHE) | 3 | 1.347 | 4.346 |
6 | Aircraft (AIR) | 3 | 1.254 | 4.044 |
7 | Satisfaction (SAT) | 3 | 1.041 | 3.357 |