From: Application of Policy Deployment and Daily Management in service sector
Challenges | How we responded to it? |
---|---|
Feeling that such approach is not applicable to Service Industry | Showed case studies; customized training and simplified approach. Expected benefits linked to financial saving |
Perception that it could be ‘Flavor of the month’ | Demo of 2 PD items have helped. Showcase of success stories by team members in new areas. Standardized the approach for all to follow |
Action focus on Symptom | Training focuses on root cause analysis and its importance. Success of pilot projects will help further. Standardization of approach helped |
Involvement of Team | MD/EC reviews; repeat messages from EC on use of structured process; Governance structure Blitz format brings team urgency and focus on the project |
Progress delayed against plan | EC reviews; Message of discipline; message on loss to the company due to delays |
Sustenance of results | Standardized process; integration with ARIS BPMS; MIS and Audit on process at scheduled frequency |