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Table 3 Challenges faced during the projects and our response

From: Application of Policy Deployment and Daily Management in service sector

Challenges

How we responded to it?

Feeling that such approach is not applicable to Service Industry

Showed case studies; customized training and simplified approach. Expected benefits linked to financial saving

Perception that it could be ‘Flavor of the month’

Demo of 2 PD items have helped. Showcase of success stories by team members in new areas. Standardized the approach for all to follow

Action focus on Symptom

Training focuses on root cause analysis and its importance. Success of pilot projects will help further. Standardization of approach helped

Involvement of Team

MD/EC reviews; repeat messages from EC on use of structured process; Governance structure Blitz format brings team urgency and focus on the project

Progress delayed against plan

EC reviews; Message of discipline; message on loss to the company due to delays

Sustenance of results

Standardized process; integration with ARIS BPMS; MIS and Audit on process at scheduled frequency