Table 1 Result summary for PD 1, i.e. customer payouts

1.1.1

Increase customer contractibility (Maturity and Money back)

38%

90%

Oct. 14

MAT—90%

MBK—90%

MAT—96%

MBK—100%

MAT—96%

MBK—100%

Mr. A

1.1.2

Make the customer act faster and submit documents first time right

MAT-46% MBK-43%

95%

Oct. 14

MAT—61%

MBK—75%

MAT—68%

MBK—91%

MAT—71%

MBK—100%

Mr. B

1.1.3

Process payouts on time (T + 1)

MAT-21% MBK-69%

MAT-98% MBK-98%

Oct. 14

MAT—99%

MBK—99%

MAT—99%

MBK—99%

MAT—99%

MBK—99%

Mr. C

1.1.4

Reduce unclaimed amount

Rs × Crs^a

Rs 0.7 × Crs^a

Jan. 15

Rs 0.7 × Crs^a

Rs 0.7 × Crs^a

Rs 0.3 × Crs^a

Mr. D

1.1.5

Increase revenue recycle

0.50%

2%

Oct. 14

1.2%

1% (NOP—2%)

1% (NOP—2%)

Ms. E

1.1.6

Improve CSAT score