Table 1 Key clauses of ISO 9001:2015
From: Implementing the Quality Startup Management System model in Hong Kong: a case study
Clauses of ISO 9001:2015 | |||
|---|---|---|---|
1. Scope | 2. Normative References | 3. Terms and Definition | |
4. Context of Organization | 7. Support | ||
– Understandingthe organization and its context – Needs and expectations of interested parties – Determining the scope – Management System | – Resources – Competence – Awareness – Communication – Documented information | ||
5. Leadership | 8. Operations | ||
– Leadership and commitment, Policy – Roles, responsibility and authority | – Operation planningand control | ||
6. Planning | 9. Performance Evaluation | ||
– Actions to address risks & opportunities – Objectives and plans to alchieve them | – Monitoring, measurement, analysis & evaluation – Internal audit – Management review | ||
10. Improvement | |||
– Non-conformity and corrective action – Continual improvement | |||