Table 2 Failure points and waiting from visit to return blueprinting on flow chart
From: A blueprinting approach to service innovation in private educational institutions
Failure points | Waiting | ||
|---|---|---|---|
F1 | With only 3 elevators working, many people wait for elevators | W1 | Waiting for an elevator |
F2 | Customers can be embarrassed at the entering point, when a counselor cannot figure out lading customers to the consultation office | W2 | Waiting consultation document and task arrangement |
F3 | A long waiting line because of busy office | W3 | Waiting time during the exam |
F4 | Classroom may show some undesirable features, when parents see a lecturer on a monitor | W4 | Waiting for an elevator to return |