From: Assessing healthcare service quality: a comparative study of patient treatment types

Levene's Test for Equality of Variances |
t-test for Equality of Means
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F | Sig. | t | df | Sig. (2-tailed) | Mean Difference | Std. Error Difference | 95% Confidence Interval of the Difference | |||

Lower | Upper | |||||||||

Empathy | Equal variances assumed | .964 | .327 | .459 | 493 | .646 | .03346 | .07290 | −.10975 | .17668 |

Equal variances not assumed | .458 | 489.102 | .647 | .03346 | .07310 | −.11016 | .17708 | |||

Tangibles | Equal variances assumed | .196 | .658 | .278 | 493 | .781 | .01608 | .05780 | −.09746 | .12962 |

Equal variances not assumed | .276 | 487.236 | .782 | .01608 | .05821 | −.09829 | .13045 | |||

Safety | Equal variances assumed | .009 | .926 | −.504 | 493 | .614 | −.03528 | .06996 | −.17271 | .10216 |

Equal variances not assumed | −.504 | 489.718 | .614 | −.03528 | .06994 | −.17268 | .10212 | |||

Efficiency | Equal variances assumed | .666 | .415 | .130 | 493 | .897 | .00816 | .06276 | −.11514 | .13145 |

Equal variances not assumed | .130 | 489.529 | .897 | .00816 | .06275 | −.11512 | .13143 | |||

Improvements of care services | Equal variances assumed | .084 | .772 | .547 | 493 | .585 | .02931 | .05363 | −.07605 | .13467 |

Equal variances not assumed | .545 | 487.498 | .586 | .02931 | .05379 | −.07637 | .13499 |