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Table 7 Result of multiple comparisons

From: Assessing healthcare service quality: a comparative study of patient treatment types

Dependent Variable (I) where (J) where Mean Difference (I-J) Std. Error Sig. 95% Confidence Interval
Lower Bound Upper Bound
Empathy EM OUT −.39753* .10700 .001 −.6605 −.1346
IN −.42925* .10816 .000 −.6950 −.1634
OUT EM .39753* .10700 .001 .1346 .6605
IN −.03172 .09999 .951 −.2774 .2140
IN EM .42925* .10816 .000 .1634 .6950
OUT .03172 .09999 .951 −.2140 .2774
EM OUT −.23242* .07978 .015 −.4285 −.0364
IN −.21063* .08065 .034 −.4088 −.0124
Tangibles OUT EM .23242* .07978 .015 .0364 .4285
IN .02179 .07455 .958 −.1614 .2050
IN EM .21063* .08065 .034 .0124 .4088
OUT −.02179 .07455 .958 −.2050 .1614
EM OUT −.21555 .09260 .068 −.4431 .0120
IN −.19166 .09361 .124 −.4217 .0384
Efficiency OUT EM .21555 .09260 .068 −.0120 .4431
IN .02388 .08653 .963 −.1888 .2365
IN EM .19166 .09361 .124 −.0384 .4217
OUT −.02388 .08653 .963 −.2365 .1888
EM OUT −.20217 .10917 .181 −.4704 .0661
IN −.16093 .11036 .346 −.4321 .1103
Safety OUT EM .20217 .10917 .181 −.0661 .4704
IN .04124 .10202 .922 −.2095 .2919
IN EM .16093 .11036 .346 −.1103 .4321
OUT −.04124 .10202 .922 −.2919 .2095
EM OUT −.25906* .07876 .005 −.4526 −.0655
IN −.21682* .07962 .025 −.4125 −.0212
Improvement of care Services OUT EM .25906* .07876 .005 .0655 .4526
IN .04224 .07360 .848 −.1386 .2231
IN EM .21682* .07962 .025 .0212 .4125
OUT −.04224 .07360 .848 −.2231 .1386
  1. *. p <.05