Table 7 Result of multiple comparisons
From: Assessing healthcare service quality: a comparative study of patient treatment types
Dependent Variable | (I) where | (J) where | Mean Difference (I-J) | Std. Error | Sig. | 95% Confidence Interval | |
|---|---|---|---|---|---|---|---|
Lower Bound | Upper Bound | ||||||
Empathy | EM | OUT | −.39753* | .10700 | .001 | −.6605 | −.1346 |
IN | −.42925* | .10816 | .000 | −.6950 | −.1634 | ||
OUT | EM | .39753* | .10700 | .001 | .1346 | .6605 | |
IN | −.03172 | .09999 | .951 | −.2774 | .2140 | ||
IN | EM | .42925* | .10816 | .000 | .1634 | .6950 | |
OUT | .03172 | .09999 | .951 | −.2140 | .2774 | ||
EM | OUT | −.23242* | .07978 | .015 | −.4285 | −.0364 | |
IN | −.21063* | .08065 | .034 | −.4088 | −.0124 | ||
Tangibles | OUT | EM | .23242* | .07978 | .015 | .0364 | .4285 |
IN | .02179 | .07455 | .958 | −.1614 | .2050 | ||
IN | EM | .21063* | .08065 | .034 | .0124 | .4088 | |
OUT | −.02179 | .07455 | .958 | −.2050 | .1614 | ||
EM | OUT | −.21555 | .09260 | .068 | −.4431 | .0120 | |
IN | −.19166 | .09361 | .124 | −.4217 | .0384 | ||
Efficiency | OUT | EM | .21555 | .09260 | .068 | −.0120 | .4431 |
IN | .02388 | .08653 | .963 | −.1888 | .2365 | ||
IN | EM | .19166 | .09361 | .124 | −.0384 | .4217 | |
OUT | −.02388 | .08653 | .963 | −.2365 | .1888 | ||
EM | OUT | −.20217 | .10917 | .181 | −.4704 | .0661 | |
IN | −.16093 | .11036 | .346 | −.4321 | .1103 | ||
Safety | OUT | EM | .20217 | .10917 | .181 | −.0661 | .4704 |
IN | .04124 | .10202 | .922 | −.2095 | .2919 | ||
IN | EM | .16093 | .11036 | .346 | −.1103 | .4321 | |
OUT | −.04124 | .10202 | .922 | −.2919 | .2095 | ||
EM | OUT | −.25906* | .07876 | .005 | −.4526 | −.0655 | |
IN | −.21682* | .07962 | .025 | −.4125 | −.0212 | ||
Improvement of care Services | OUT | EM | .25906* | .07876 | .005 | .0655 | .4526 |
IN | .04224 | .07360 | .848 | −.1386 | .2231 | ||
IN | EM | .21682* | .07962 | .025 | .0212 | .4125 | |
OUT | −.04224 | .07360 | .848 | −.2231 | .1386 | ||