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Table 6 Results of ANOVA

From: Assessing healthcare service quality: a comparative study of patient treatment types

  Sum of Squares DF Mean Squares F p-value
Empathy Between Groups 13.172 2 6.586 9.450 .000***
Within Groups 266.225 360 .697 9.450 .000***
Total 279.396 362   9.450 .000***
Tangibles Between Groups 3.812 2 1.906 4.919 .008**
Within Groups 148.006 360 .387 4.919 .008**
Total 151.818 362   4.919 .008**
Efficiency Between Groups 3.234 2 1.617 3.098 .046*
Within Groups 199.386 360 .522 3.098 .046*
Total 202.619 362   3.098 .046*
Safety Between Groups 2.665 2 1.332 1.837 .161
Within Groups 277.132 360 .725 1.837 .161
Total 279.796 362   1.837 .161
Improvement of care services Between Groups 4.493 2 2.246 5.949 .003**
Within Groups 144.240 360 .378 5.949 .003**
Total 148.732 362   5.949 .003**
  1. * p <.05 ** p <.01 *** p <.001