From: Assessing healthcare service quality: a comparative study of patient treatment types
Independent Variables | PCA | CFA | Cronbach’s α | ||||
---|---|---|---|---|---|---|---|
 | Factor loadings | Eigen values |  |  |  |  | |
 |  | Total | % of variance | Standardized loading | t-value | p-value |  |
EM1 | .825 | 11.754 | 49.103 | .787 | 17.320 | .000 | .932 |
EM2 | .845 | .765 | 17.149 | .000 | |||
EM3 | .884 | .814 | 18.015 | .000 | |||
EM4 | .873 | .854 | 20.709 | .000 | |||
EM5 | .923 | .823 | 18.238 | .000 | |||
EM6 | .873 | .821 | 18.172 | .000 | |||
EM7 | .795 | .719 | - | - | |||
TA1 | .742 | .701 | 10.015 | .000 | |||
TA2 | .769 | .684 | 9.582 | .000 | |||
TA3 | .784 | 1.374 | 4.801 | .721 | 10.206 | .000 | .807 |
TA4 | .783 | .718 | 10.145 | .000 | |||
TA5 | .725 | .675 | - | - | |||
SA1 | .802 | .784 | 16.145 | .000 | |||
SA2 | .925 | 1.124 | 4.514 | .889 | 21.524 | .000 | .872 |
SA3 | .854 | .827 | 19.450 | .000 | |||
SA4 | .884 | .855 | - | - | |||
EF1 | .821 | .784 | 14.435 | .000 | |||
EF2 | .841 | 1.041 | 4.051 | .798 | 15.045 | .000 | .823 |
EF3 | .834 | .774 | 13.819 | .000 | |||
EF4 | .863 | .801 | - | - | |||
DI1 | .854 | 2.805 | 7.417 | .802 | 11.745 | .000 | .842 |
DI2 | .824 | .785 | 11.402 | .000 | |||
DI3 | .809 | .794 | 11.514 | .000 | |||
DI4 | .801 | .774 | 11.313 | .000 | |||
DI5 | .778 | .701 | 10.962 | .000 | |||
DI6 | .724 | .678 | - | - |