Skip to main content

Table 3 Correlation matrix

From: Diffusion of innovation: customer relationship management adoption in supply chain organizations

Correlations

Variables

1

2

3

4

5

6

7

8

9

10

1. System quality

1

         

2. Ease of use

0.12

1

        

3. System reliability

0.34

0.11

1

       

4. Authorization

0.24

0.29

0.25

1

      

5. Direct network externality

0.22

0.26

0.19

0.23

1

     

6. Indirect network externality

0.28

0.23

0.21

0.25

0.29

1

    

7. Firm size

0.07

0.05

0.06

0.04

0.06

0.04

1

   

8. IT dept size

0.05

0.09

0.08

0.07

0.06

0.03

0.21

1

  

9. Industry

0.03

0.04

0.05

0.06

0.04

0.05

0.07

0.06

1

 

10. Adopt

0.36

0.31

0.27

0.26

0.32

0.28

0.08

0.05

0.04

1