From: Diffusion of innovation: customer relationship management adoption in supply chain organizations
Correlations | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|
Variables | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
1. System quality | 1 | Â | Â | Â | Â | Â | Â | Â | Â | Â |
2. Ease of use | 0.12 | 1 | Â | Â | Â | Â | Â | Â | Â | Â |
3. System reliability | 0.34 | 0.11 | 1 | Â | Â | Â | Â | Â | Â | Â |
4. Authorization | 0.24 | 0.29 | 0.25 | 1 | Â | Â | Â | Â | Â | Â |
5. Direct network externality | 0.22 | 0.26 | 0.19 | 0.23 | 1 | Â | Â | Â | Â | Â |
6. Indirect network externality | 0.28 | 0.23 | 0.21 | 0.25 | 0.29 | 1 | Â | Â | Â | Â |
7. Firm size | 0.07 | 0.05 | 0.06 | 0.04 | 0.06 | 0.04 | 1 | Â | Â | Â |
8. IT dept size | 0.05 | 0.09 | 0.08 | 0.07 | 0.06 | 0.03 | 0.21 | 1 | Â | Â |
9. Industry | 0.03 | 0.04 | 0.05 | 0.06 | 0.04 | 0.05 | 0.07 | 0.06 | 1 | Â |
10. Adopt | 0.36 | 0.31 | 0.27 | 0.26 | 0.32 | 0.28 | 0.08 | 0.05 | 0.04 | 1 |