From: Customer service quality and benchmarking in public transport contracts
Variable | Units | Acronym | Parameter | t-value |
---|---|---|---|---|
Reliability (all levels) | mins | RELI | -.05821 - | 8.411 |
Bus one-way fare (all levels) | $ | TARIF | -.4780 - | 6.406 |
Access walk time (all levels) | mins | ACCESST | -.04317 - | 5.311 |
Bus time (all levels) | mins | TRATIM | -.03200 - | 5.435 |
Personal safety at bus stop: | Â | Â | Â | Â |
Very safe | 1,0 | VSAFE | .18895 | 2.255 |
Reasonably safe | 1,0 | RSAFE | .15108 | 1.820 |
Bus stop facilities: | Â | Â | Â | Â |
Seats only at bus stop | 1,0 | SEATS | -.03411 | .510 |
Seat plus shelter | 1,0 | SEATSHEL | .09040 | 1.503 |
Air conditioning on bus: | Â | Â | Â | Â |
Air conditioning free | 1,0 | AVALFREE | .07131 | 1.112 |
AC at 20% extra fare | 1,0 | AVALPAY | -.17432 | -2.207 |
Safety on board bus: | Â | Â | Â | Â |
Ride-generally smooth | 1,0 | GSBRAKE | .20788 | 2.963 |
Ride-very smooth | 1,0 | VSNBRAKE | .35232 | 4.904 |
Cleanliness of seats: | Â | Â | Â | Â |
Clean enough | 1,0 | CENOUGH | .13867 | 1.830 |
Very clean | 1,0 | VCLEAN | .20446 | 2.713 |
Ease of access to the bus: | Â | Â | Â | Â |
Wide entry/2 steps | 1,0 | WIDE2STP | .09589 | 1.499 |
Wide entry/no steps | 1,0 | WIDENSTP | -.10319 | -1.372 |
Driver behavior: | Â | Â | Â | Â |
Driver friendly enough | 1,0 | FRIENDEN | .19798 | 2.572 |
Driver very friendly | 1,0 | VFRIEND | .42287 | 5.564 |
Information at the bus stop: | Â | Â | Â | Â |
Timetable only | 1,0 | TIMNOMAP | .29609 | 4.745 |
Timetable and map | 1,0 | TIMWMAP | .19720 | 3.021 |
Fequency of bus service: | Â | Â | Â | Â |
Frequency/every 60 mins | 1,0 | FREQ60 | -.58595 - | 6.902 |
Frequency/every 30 mins | 1,0 | FREQ30 | -.12221 | -1.640 |
Socioeconomic characteristics: | Â | Â | Â | Â |
Female | 1,0 | FEMALE | .09986 | 1.198 |
Personal income | $’000 s | PINCO | .00905 | 3.817 |
Age of passenger | years | AGES | .01379 | 5.787 |
Bus operator-specific dummy variables: | Â | Â | Â | Â |
Operator 1 | 1,0 | Op1 | .37358 | 1.671 |
Operator 2 | 1,0 | Op2 | .19642 | 654 |
Operator 3 | 1,0 | Op3 | -.94098 | -5.497 |
Operator 4 | 1,0 | Op4 | -.17726 | -1.080 |
Operator 5 | 1,0 | Op5 | -.12964 | -.653 |
Operator 6 | 1,0 | Op6 | .97267 | 1.937 |
Operator 7 | 1,0 | Op7 | -.18127 | -0.982 |
Operator 8 | 1,0 | Op8 | .35723 | 1.294 |
Operator 9 | 1,0 | Op9 | -.26210 | -1.215 |
Operator 10 | 1,0 | Op10 | -.56626 | -1.845 |
Operator 11 | 1,0 | Op11 | -1.2555 | -4.850 |
Operator 12 | 1,0 | Op12 | -.22189 | -0.842 |
Operator 13 | 1,0 | Op13 | -.47366 | -1.210 |
Operator 14 | 1,0 | Op14 | .01784 | .072 |
Operator 15 | 1,0 | Op15 | .06911 | .084 |
Operator 16 | 1,0 | Op16 | -.37973 | -1.685 |
Operator 17 | 1,0 | Op17 | .06878 | .292 |
Operator 18 | 1,0 | Op18 | -.36574 | -0.825 |
Operator 19 | 1,0 | Op19 | 1.1207 | 4.218 |
Operator 20 | 1,0 | Op20 | .10014 | .488 |
Operator 21 | 1,0 | Op21 | .11275 | .546 |
Operator 22 | 1,0 | Op22 | .32239 | .781 |
Operator 23 | 1,0 | Op23 | -.53292 | -1.845 |
Operator 24 | 1,0 | Op24 | .08878 | .161 |
Log-likelihood | -2839.25 | |||
Pseudo R2 (adjusted) | 0.324 |