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  1. Content type: Theoretical article

    Innovation is the lifeline for every organization. The primary purpose of innovation is to apply new ideas or technologies to create new or added value for the organization. This narrow goal is for small “i”. ...

    Authors: Sang M. Lee

    Citation: International Journal of Quality Innovation 2018 4:2

    Published on:

  2. Content type: Empirical article

    In late years, the concept of open innovation receives attention from industry and academic. This concept means that firms utilize resources outside for their R&D beyond their boundaries. Behind this backgroun...

    Authors: Takeshi Ishikawa and Hideo Suzuki

    Citation: International Journal of Quality Innovation 2018 4:1

    Published on:

  3. Content type: Empirical article

    The rise of social media technology has led to new customer relationship management tools that engage customers more easily and directly (social customer relationship management, SCRM). However, the usefulness...

    Authors: Vicky Gu, Jonathan Davis, Ray Cao and John Vogt

    Citation: International Journal of Quality Innovation 2017 3:11

    Published on:

  4. Content type: Empirical article

    The paper examines the relation between Vietnam Airline domestic service quality and customer satisfaction by gathering opinions from 402 passengers employing the Skytrax scale with some modification along wit...

    Authors: Giao Ha Nam Khanh

    Citation: International Journal of Quality Innovation 2017 3:10

    Published on:

  5. Content type: Review

    Foreign direct investment (FDI) enterprises are playing a key role in Vietnam’s economy. By the end of 2016, there are more than 21,398 FDI projects in force, with the total registered capital of nearly 293 bi...

    Authors: Ngo Phuc Hanh, Đao Van Hùng, Nguyen Thac Hoat and Dao Thi Thu Trang

    Citation: International Journal of Quality Innovation 2017 3:7

    Published on:

  6. Content type: Empirical article

    Today, fierce competition drives firms in their continual efforts to introduce products with a higher degree of novelty into the market. There is a growing need to understand important activities so as to achi...

    Authors: Hojin Lee, Sangyoon Cha and Heejun Park

    Citation: International Journal of Quality Innovation 2016 2:1

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  7. Content type: Empirical article

    The successful diffusion of innovations in rapidly changing supply chain technological environments is essential to support operations and supply chain management functions. In this paper we conceptualize and ...

    Authors: Vicky Ching Gu, Marc J Schniederjans and Qing Cao

    Citation: International Journal of Quality Innovation 2015 1:6

    Published on:

  8. Content type: Theoretical article

    Implementations of Six Sigma quality innovation (SSQI) have resulted in performance benefits for several leading firms. While SSQI has its roots in the foundations of Total Quality Management (TQM) and ISO 900...

    Authors: Ram Narasimhan and Anand Nair

    Citation: International Journal of Quality Innovation 2015 1:5

    Published on:

  9. Content type: Empirical

    As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won und...

    Authors: David A Hensher

    Citation: International Journal of Quality Innovation 2015 1:4

    Published on:

    The Erratum to this article has been published in International Journal of Quality Innovation 2015 1:7

  10. Content type: Editorial

    In this inaugural issue of International Journal of Quality Innovation, the Editor-in-Chief reports the evolution of quality management and the need for innovative research for creating new quality values.

    Authors: Sang M Lee

    Citation: International Journal of Quality Innovation 2015 1:1

    Published on:

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