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  1. Case study

    Application of Policy Deployment and Daily Management in service sector

    Policy Deployment and Daily Management are two critical vehicles of Total Quality Management implementation in a company. Integration of these two vehicles has been discussed and adequately addressed in a few ...

    Anil Sachdev and Jitendra Agrawal

    International Journal of Quality Innovation 2017 3:8

    Published on: 2 November 2017

  2. Review

    Improving quality of foreign direct investment attraction in Vietnam

    Foreign direct investment (FDI) enterprises are playing a key role in Vietnam’s economy. By the end of 2016, there are more than 21,398 FDI projects in force, with the total registered capital of nearly 293 bi...

    Ngo Phuc Hanh, Đao Van Hùng, Nguyen Thac Hoat and Dao Thi Thu Trang

    International Journal of Quality Innovation 2017 3:7

    Published on: 24 October 2017

  3. Theoretical article

    Developing an innovative entity extraction method for unstructured data

    The main goal of this study is to build high-precision extractors for entities such as Person and Organization as a good initial seed that can be used for training and learning in machine-learning systems, for...

    Waleed Zaghloul and Silvana Trimi

    International Journal of Quality Innovation 2017 3:3

    Published on: 22 May 2017

  4. Empirical

    Customer service quality and benchmarking in public transport contracts

    As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won und...

    David A Hensher

    International Journal of Quality Innovation 2015 1:4

    Published on: 21 May 2015

    The Erratum to this article has been published in International Journal of Quality Innovation 2015 1:7

  5. Theoretical Article

    Co-creation of improved quality in disaster response and recovery

    There is a compelling argument that the number and intensity of disasters are increasing and will continue to do so for the foreseeable future. The causes are already evident. They include global climate chang...

    D Clay Whybark

    International Journal of Quality Innovation 2015 1:3

    Published on: 21 May 2015

  6. Editorial

    The age of quality innovation

    In this inaugural issue of International Journal of Quality Innovation, the Editor-in-Chief reports the evolution of quality management and the need for innovative research for creating new quality values.

    Sang M Lee

    International Journal of Quality Innovation 2015 1:1

    Published on: 21 May 2015

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