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  1. Editorial

    The age of quality innovation

    In this inaugural issue of International Journal of Quality Innovation, the Editor-in-Chief reports the evolution of quality management and the need for innovative research for creating new quality values.

    Sang M Lee

    International Journal of Quality Innovation 2015 1:1

    Published on: 21 May 2015

  2. Theoretical Article

    Co-creation of improved quality in disaster response and recovery

    There is a compelling argument that the number and intensity of disasters are increasing and will continue to do so for the foreseeable future. The causes are already evident. They include global climate chang...

    D Clay Whybark

    International Journal of Quality Innovation 2015 1:3

    Published on: 21 May 2015

  3. Empirical

    Customer service quality and benchmarking in public transport contracts

    As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won und...

    David A Hensher

    International Journal of Quality Innovation 2015 1:4

    Published on: 21 May 2015

    The Erratum to this article has been published in International Journal of Quality Innovation 2015 1:7

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