Assessing healthcare service quality: a comparative study of patient treatment types

Table 6 Results of ANOVA

		Sum of Squares	DF	Mean Squares	F	p-value
Empathy	Between Groups	13.172	2	6.586	9.450	.000***
	Within Groups	266.225	360	.697	9.450	.000***
	Total	279.396	362		9.450	.000***
Tangibles	Between Groups	3.812	2	1.906	4.919	.008**
	Within Groups	148.006	360	.387	4.919	.008**
	Total	151.818	362		4.919	.008**
Efficiency	Between Groups	3.234	2	1.617	3.098	.046*
	Within Groups	199.386	360	.522	3.098	.046*
	Total	202.619	362		3.098	.046*
Safety	Between Groups	2.665	2	1.332	1.837	.161
	Within Groups	277.132	360	.725	1.837	.161
	Total	279.796	362		1.837	.161
Improvement of care services	Between Groups	4.493	2	2.246	5.949	.003**
	Within Groups	144.240	360	.378	5.949	.003**
	Total	148.732	362		5.949	.003**